RETURN & STORE CREDIT POLICY
What items are eligible for return?
Return-eligible giftware may be returned within 7 days of purchase or delivery for store credit.
To qualify, the item must be unused, unopened when applicable, in its original condition, and in its original packaging. A receipt or other proof of purchase is required.
All returns are subject to inspection and approval.
Do you offer refunds?
No. Approved returns will receive store credit only. Refunds will not be issued to the original form of payment.
Original shipping and delivery charges are non-refundable and will not be included in the store credit.
Are flowers or plants returnable?
No. Fresh flowers, floral arrangements, plants, and other perishable products are final sale and are not eligible for return, refund, or store credit.
What if there is an issue with my flowers or floral arrangement?
We take pride in the quality of our flowers and floral designs. If something does not feel right, please contact us within 24 hours of pickup or delivery and provide clear photos of the arrangement.
This gives us the opportunity to review the concern and determine an appropriate resolution where applicable.
Because flowers are perishable and affected by care, handling, temperature, and their environment, concerns reported more than 24 hours after pickup or delivery may not be eligible for replacement or store credit.
What if my order is damaged, defective, or incorrect?
Please inspect your order when it is picked up or delivered. Contact us immediately if an item is damaged or defective, or if you received the wrong item.
Please include your order information and clear photos so we can evaluate the issue and determine an appropriate resolution.
Which items are final sale?
The following items are non-returnable and non-refundable:
- Fresh flowers and floral arrangements
- Plants
- Food and other perishable goods
- Custom, personalized, or special-order items
- Seasonal and holiday products
- Personal care, beauty, bath, and body products
- Hazardous materials, flammable liquids, or gases
- Sale and clearance items
- Gift cards
For questions about whether a specific product is eligible for return, please contact us before making your purchase.
How do I make a return?
Bring the eligible item and your receipt or proof of purchase to Lucky Flowers within 7 days of purchase or delivery.
Lucky Flowers
316 W. Kennewick Ave.
Kennewick, WA 99336
Items returned after the 7-day return period will not be accepted.
What happens after my return is approved?
Once the return has been inspected and approved, store credit will be issued for the eligible item’s purchase price.
Store credit has no cash value and cannot be refunded, transferred, or exchanged for cash.
What happens after my return is approved?
Please contact us at hello@myluckyflowers.com
before mailing a return. Returns sent without prior approval may not be accepted.
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as Lucky Flowers is not responsible for returned packages that are lost or damaged in transit.
Can gifts be returned?
Eligible giftware may be returned within 7 days of purchase or delivery with a gift receipt or other proof of purchase.
Approved gift returns will receive store credit. Refunds will not be issued to the gift recipient or the original purchaser.